Business Continuity Policy

  1. Purpose

Audiama’s Business Continuity Policy ensures that in the face of unexpected events, we can continue our operations with minimal disruption, ensuring our commitment to our audience, staff, and stakeholders.

  1. Scope

This policy applies to all aspects of our operations, from scriptwriting and recording to post-production and distribution, and is meant to provide guidance in the event of various disruptions including but not limited to technical failures, natural disasters, and public health crises.

3. Objectives

1. Protect our People: Ensure the safety and well-being of our staff, actors, and all associated personnel

2. Safeguard our Assets: Prioritise the protection and recovery of critical data and resources.

3. Assure Stakeholders: Maintain the trust of our audience, partners and investors by ensuring timely communication and meeting our delivery commitments wherever feasible.

  1. Risk Assessment and Management

We conduct an annual risk assessment to identify potential threats and vulnerabilities to our operations. This process helps to pinpoint areas requiring additional resources or processes to mitigate potential impacts.

  1. Data and Asset Protection

Backup: All digital assets, including audio files, scripts, and project data are backed up daily to encrypted drives. Weekly backups are sent to an off-site cloud storage provider to ensure redundancy.

Hardware and Equipment: We maintain an inventory list of our equipment and have arrangements with local suppliers for rental or purchase of replacement items.

  1. Alternative Production Site

Should our primary studio become unavailable, we have a memorandum of understanding with another Cardiff-based audio production studio to provide us with temporary recording and post-production facilities.

  1. Communication Strategy

We recognise that communication is key during times of disruption.

Internal Communication: A hierarchy of communication ensures that all team members are promptly informed about any disruption, its implications and the immediate steps to be followed.

External Communication: In case of major disruptions, our audience and stakeholders will be informed through our official website, social media channels and email newsletters about the status of our productions and any expected delays.

  1. Roles and Responsibilities

A designated crisis management team (CMT) has been established, comprising:

Crisis Manager: Oversees the overall response and liaises with external stakeholders.

Operations Head: Manages the continuation and recovery of production processes.

Communications Lead: Handles both internal and external communications.

IT Lead: Manages the recovery of data and ensures the availability of technological resources.

  1. Training and Drills

To ensure our team is prepared:

Bi-annual training sessions will be held to familiarize new team members with the policy and refresh the memory of existing members.

An annual mock-drill simulating potential crisis scenarios will be conducted to test the robustness of our continuity plans.

  1. Review & Updates

Feedback from trainings, drills, and real-life incidents will be used to refine and improve the policy. Annually, the CMT will review the policy to ensure its effectiveness and relevance, considering any technological or operational changes.

  1. Conclusion

We are committed to delivering high-quality audio drama to our audience, come what may. This policy reflects our proactive approach to anticipating challenges and ensuring that our stories continue to be told, even in the face of adversity.

Reviewed March 2023